Patient Services Front Desk Coordinator

Peachtree Orthopedics; Marietta (GA); On-site; USD 31,000 - 42,000; Full time

Job summary

Peachtree Orthopedics in Marietta, GA is seeking a Therapy Front Desk Coordinator to join our Physical Therapy department. This regular full-time role handles front desk operations, patient check-in, scheduling, and administrative tasks to support a high level of patient service.

You will verify appointments, assist with patient portal, collect payments, and coordinate with physicians and staff. The ideal candidate has at least one year of high-volume customer service, healthcare front desk

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment required.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Responsibilities

• Checks patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers' compensation eligibility, and updates patient information in the computer system as needed.
• Assists patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answers and routes incoming phone calls, screens and distributes mail, logs and distributes packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copies checks, scans collection sheets for billing, and files daily paperwork electronically.
• Maintains confidentiality and builds collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintains waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.
• Other duties as assigned.

Skills

Customer service

Front desk coordination

Phone etiquette

Attention to detail

Multitasking

Education

High school diploma

Tools

EMR/EHR systems

Job description

Peachtree Orthopedics in Marietta, GA is seeking a Therapy Front Desk Coordinator to join our Physical Therapy department. This regular full-time role handles front desk operations, patient check-in, scheduling, and administrative tasks to support a high level of patient service.

You will verify appointments, assist with patient portal, collect payments, and coordinate with physicians and staff. The ideal candidate has at least one year of high-volume customer service, healthcare front desk