Patient Services & Billing Coordinator

Peachtree Orthopedics; Cumming (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Peachtree Orthopedics is seeking a Patient Services Coordinator to join our front desk and billing team. You will check patients in/out, verify insurance and demographics, collect and post payments, and coordinate follow-up appointments to support smooth clinic operations.

This role emphasizes accuracy, HIPAA compliance, and exceptional customer service in a busy clinical environment. A high school diploma or GED is required, with healthcare or business coursework preferred, and 1–2 years in

Qualifications

• A high school diploma or GED is required, with an Associate degree in Healthcare, Business, or a related field preferred.
• Candidates must have a minimum of one to two years' experience in customer service, healthcare customer service, billing, or front desk coordination.
• Familiarity with insurance plans and medical terminology is preferred.
• Strong communication and customer service skills are essential, with the ability to speak clearly, write professionally, and interpret a variety of instructions and documentation.
• Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred.
• The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.

Responsibilities

• Greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening.
• Verify and update patient insurance and demographic information, obtain referrals when applicable, ensure accurate collection and posting of payments, and schedule follow-up appointments including knowledge of all ancillary services.
• Contact internal resources to assist patients regarding balances, set up payment plans, and resolve accounts receivable issues.
• Create a Daily Balance Sheet of needed actions for all patients with next day appointments, including printing schedules and tracking sheets; document thoroughly in Quickview and balance sheets.
• Maintain HIPAA compliance and internal policies, ensuring site needs including supplies and maintenance are met.

Skills

Customer service experience

Healthcare customer service

Communication skills

Microsoft Office

EMR systems

Multitasking

Empathy and professionalism

Education

High School diploma or GED

Associate degree in Healthcare or Business

Tools

Microsoft Office

Job description

Peachtree Orthopedics is seeking a Patient Services Coordinator to join our front desk and billing team. You will check patients in/out, verify insurance and demographics, collect and post payments, and coordinate follow-up appointments to support smooth clinic operations.

This role emphasizes accuracy, HIPAA compliance, and exceptional customer service in a busy clinical environment. A high school diploma or GED is required, with healthcare or business coursework preferred, and 1–2 years in