Patient-Focused Therapy Front Desk Specialist

ADP, Inc.; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peachtree Orthopedics seeks a Therapy Front Desk Coordinator to manage daily front desk operations for the Physical Therapy department at multiple clinics in Marietta, GA. You will greet patients, verify appointments, assist with patient portals, and support staff to ensure smooth patient flow.

This role requires strong customer service, attention to detail, and the ability to multitask in a healthcare setting. Minimum one year in customer service; healthcare front desk experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment required.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Responsibilities

• Check patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers’ compensation eligibility, and update patient information in the computer system as needed.
• Assist patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answer and route incoming phone calls, screen and distribute mail, log and distribute packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copy checks, scan collection sheets for billing, and file daily paperwork electronically.
• Maintain confidentiality and build collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintain waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.

Skills

Customer service

Front desk coordination

Multitasking

Education

High school diploma or GED

Job description

Peachtree Orthopedics seeks a Therapy Front Desk Coordinator to manage daily front desk operations for the Physical Therapy department at multiple clinics in Marietta, GA. You will greet patients, verify appointments, assist with patient portals, and support staff to ensure smooth patient flow.

This role requires strong customer service, attention to detail, and the ability to multitask in a healthcare setting. Minimum one year in customer service; healthcare front desk experience preferred.