Medical Office Assistant - Front Desk & Scheduling

Bronson Healthcare; Michigan; On-site; USD 29,000 - 37,000; Full time

Job summary

Bronson Healthcare in Kalamazoo, MI is seeking a Practice Support Assistant for Bronson Urology. The role involves answering phones, welcoming patients, scheduling, check-in, filing, and directing calls.

You will support daily office operations and maintain confidentiality while ensuring smooth patient flow. The position requires a high school diploma or GED with 3-6 months of related experience; familiarity with medical insurance and hospital systems is preferred.

Qualifications

• High school diploma or GED and 3-6 months related experience.
• Previous experience with medical insurance highly preferred.
• Proficient with keyboarding and computer use; strong customer service and clerical skills.
• Experience with hospital-based systems (MISYS/Tiger/Medic) preferred.
• Strong organization, filing and prioritization abilities.
• Excellent math and basic office equipment skills.
• Maintains patient confidentiality of information.
• Strong verbal and written communication; teamwork.
• Physical demands: walking, standing, bending, lifting light objects.

Responsibilities

• Answer phones and greet patients; schedule appointments and check-in.
• Prepare and retrieve patient files and direct calls as needed.
• Enter charges and payments in MISYS/Tiger; verify insurance details.
• Schedule tests and referrals per provider preferences.
• Maintain patient records and ensure confidentiality.
• Assist with daily office duties and department tasks as assigned.

Skills

Phone etiquette

Customer service

Medical insurance knowledge

Data entry

Medical terminology

Office administration

Confidentiality

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

MISYS

Tiger

Medic

Job description

Bronson Healthcare in Kalamazoo, MI is seeking a Practice Support Assistant for Bronson Urology. The role involves answering phones, welcoming patients, scheduling, check-in, filing, and directing calls.

You will support daily office operations and maintain confidentiality while ensuring smooth patient flow. The position requires a high school diploma or GED with 3-6 months of related experience; familiarity with medical insurance and hospital systems is preferred.