Front Office Lead: Scheduling & Billing Specialist

University of Maryland Medical System; Maryland; On-site; USD 25,582 - 35,803; Full time

Job summary

University of Maryland Medical System is seeking a frontline Patient Access Associate to perform front office functions, including patient check-in, scheduling, registration, and copay collection, under limited supervision. You will verify insurance, manage calls, greet visitors, maintain charts and support billing and data entry, ensuring accurate records and smooth daily operations.

The role requires high school diploma, 4 years in healthcare front desk, and certification within six months,

Qualifications

• High School Diploma or GED required.
• Four (4) years of front-desk experience in healthcare.
• Certification in scheduling and registration within six months of hire.
• Experience with billing and patient payments preferred.
• Excellent communication and customer service skills.

Responsibilities

• Receives and screens visitors and handles telephone inquiries.
• Verifies patient demographics and insurance information prior to visits.
• Registers patients and collects co-pays and balances.
• Schedules physician visits and maintains calendars.
• Maintains medical records and charts per policy.
• Supports billing, collections, and data processing.
• Trains and guides junior staff as needed.
• Performs other duties as assigned.

Skills

Customer service

Scheduling

Registration

Phone etiquette

Data entry

Billing/collections

Cash handling

Communication

Education

High School Diploma or GED

College coursework preferred

Job description

University of Maryland Medical System is seeking a frontline Patient Access Associate to perform front office functions, including patient check-in, scheduling, registration, and copay collection, under limited supervision. You will verify insurance, manage calls, greet visitors, maintain charts and support billing and data entry, ensuring accurate records and smooth daily operations.

The role requires high school diploma, 4 years in healthcare front desk, and certification within six months,