Front Desk & Patient Concierge

National Vision; Elmhurst (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a friendly Receptionist for our America’s Best store in Elmhurst, IL. You will greet customers, manage phone lines, schedule appointments, and maintain organized patient records while ensuring smooth store operations and adherence to safety protocols.

Responsibilities include processing insurance information, providing accurate information to customers, and supporting daily office tasks. We offer competitive pay and a benefits package as part of our growing team.

Qualifications

• Experience in receptionist/front office roles preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures a high quality customer service while following all safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Organizational skills

Multi-line phone handling

Education

High School diploma

Job description

National Vision is seeking a friendly Receptionist for our America’s Best store in Elmhurst, IL. You will greet customers, manage phone lines, schedule appointments, and maintain organized patient records while ensuring smooth store operations and adherence to safety protocols.

Responsibilities include processing insurance information, providing accurate information to customers, and supporting daily office tasks. We offer competitive pay and a benefits package as part of our growing team.