Patient Services Front Desk Associate

Integrated Medical Professionals; Village of Lake Success (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Integrated Medical Professionals is seeking a Patient Service Representative I in Lake Success, NY. You will greet patients, manage front desk duties, verify insurance, schedule appointments, and handle patient registrations with confidentiality and professionalism.

The role emphasizes strong communication, multi-tasking, and accurate record-keeping in a medical office setting, with a team-oriented environment and attention to HIPAA compliance.

Qualifications

• Minimum 1–3 years of customer service experience.
• Experience in a medical office; urology experience preferred.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Keeps front desk area clean and organized.
• Registers new patients and updates existing demographics with detailed information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming documents into patient chart.
• Generates batch transmittal reports for each day.
• Notifies providers of patient arrivals and communicates with patients and staff.
• Schedules follow-up services and office visits.
• Responds to inquiries in a courteous manner.
• Maintains stocked office supplies; monitors equipment.
• Protects patient confidentiality and PHI security.
• Ensures proper hand-off of tasks after completion.
• Meets attendance criteria and starts shifts promptly.
• Respects organizational commitment to cultural diversity.
• Ensures medical records are accurate and complete.
• Performs other duties as assigned.

Skills

Customer service

HIPAA compliance

Phone handling

Multitasking

Communication

Education

High School Diploma

Some college

Tools

EMR navigation

Microsoft Office

Insurance portals

Job description

Integrated Medical Professionals is seeking a Patient Service Representative I in Lake Success, NY. You will greet patients, manage front desk duties, verify insurance, schedule appointments, and handle patient registrations with confidentiality and professionalism.

The role emphasizes strong communication, multi-tasking, and accurate record-keeping in a medical office setting, with a team-oriented environment and attention to HIPAA compliance.