Patient Services & Front Desk Associate

The-Urology-Group; Kentucky; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

The-Urology-Group is seeking a Patient Service Representative I to deliver exceptional patient care and smooth clinic flow in a Cincinnati, OH office. Responsibilities include answering calls, greeting patients, registering, collecting payments, and coordinating appointments with clinical staff.

This role emphasizes HIPAA-compliant handling of PHI, accurate data entry, and strong customer service in a fast-paced medical office environment.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.
• Experience in customer service in a medical setting is desirable.

Responsibilities

• Answer phones, greet patients, and schedule appointments.
• Manage front desk and maintain organized reception area.
• Register patients and collect co-pays, deductibles, balances.
• Verify insurance information and referrals.
• Maintain patient confidentiality and PHI protection.
• Coordinate intake and checkout processes.
• Support clerical tasks and documentation.

Skills

Customer service

Organization

Communication skills

Multitasking

MS Office

EMR navigation

Health insurance knowledge

Telephone handling

Teamwork

Education

High School Diploma

Some college

Tools

EMR software

Job description

The-Urology-Group is seeking a Patient Service Representative I to deliver exceptional patient care and smooth clinic flow in a Cincinnati, OH office. Responsibilities include answering calls, greeting patients, registering, collecting payments, and coordinating appointments with clinical staff.

This role emphasizes HIPAA-compliant handling of PHI, accurate data entry, and strong customer service in a fast-paced medical office environment.