Patient Experience & Front Desk Specialist

UC Health; Cincinnati (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

UC Health in Cincinnati, OH seeks a Patient Services Representative to be the primary contact for patients entering our facilities. You will handle registrations, pre-authorizations, and insurance coordination while delivering compassionate service.

Strong communication and HIPAA adherence are essential. Responsibilities include greeting patients, guiding them to destinations, and supporting scheduling changes.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 0–6 months experience required; 1–2 years preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and assist patients as they enter, leave, or request help in facilities.
• Coordinate scheduling changes and direct calls to appropriate areas.
• Assist with pre-registration, registration, and insurance coordination.
• Support clinical coordination and patient record management.
• Adhere to HIPAA policies and protect patient information.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Associate's Degree

Tools

MyChart

Job description

UC Health in Cincinnati, OH seeks a Patient Services Representative to be the primary contact for patients entering our facilities. You will handle registrations, pre-authorizations, and insurance coordination while delivering compassionate service.

Strong communication and HIPAA adherence are essential. Responsibilities include greeting patients, guiding them to destinations, and supporting scheduling changes.