Sr Patient Services Representative, Urology Surgery, Full Time, First Shift

UC Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking a Patient Service Representative to support front desk and back-office operations, greet patients, register them, and coordinate interactions with visitors. The role emphasizes accurate data collection, scheduling, and communication with physicians and staff, with prior healthcare customer service experience preferred.

Join UC Health to contribute to quality patient flow, reliability in registration processes, and compliant, compassionate service across our

Qualifications

• Education: High school diploma or GED Required
• Experience: One to two years experience in Healthcare customer service

Responsibilities

• Greets and registers patients for diagnostic procedures.
• Answer telephone and direct calls to appropriate areas.
• Train co workers on an as needed basis.
• Verifies complete and accurate patient information in registration.
• Enters physicians orders into Last Word or other systems, prepares daily schedules as appropriate.
• Schedules department procedures in systems used and relays exam preparations instructions as appropriate.
• Assists the physician in documenting notes and in doing orders and prescriptions by setting them up in the Electronic Medical Record. All documents, prescriptions, and orders will be pended to the physician to review, edit, and sign as appropriate.
• Completes patient tracking and record keeping in accordance with established protocols.
• Maintains appropriate records as needed.
• Participates in quality assurance and documentation activities through verifying and maintaining complete and accurate demographic data.
• Participates in corporate compliance activities in accordance with established institutional, state, and regulatory requirements.
• Act as the practice advocate for patients, physicians, visitors, and employees in regards to front desk information patient flow.
• Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields. Verify insurance/referral information on file in EPIC, or other systems used and identify those that need new updates.
• Act as liaison with clinical secretaries, nurses, credentialing staff, for practice issues and those issues affecting patient flow and registration.
• Collaborate with Practice Manager to develop on-going training for the Patient Service Representatives.
• Perform other duties as assigned.

Education

High school diploma or GED

Job description

Job Description

Responsible for the overall efficiency of the department with front desk and back office operations. To assist in the diagnosis and treatment of patients by greeting, registering, and interacting with patients and visitors.

Job Description

Responsible for the overall efficiency of the department with front desk and back office operations. To assist in the diagnosis and treatment of patients by greeting, registering, and interacting with patients and visitors.

Location

Cincinnati, OH, United States

Qualifications

Education & Experience:

Education: High school diploma or GED Required

Experience: One to two years experience in Healthcare customer service

Responsibilities

• Greets and registers patients for diagnostic procedures.
• Answer telephone and direct calls to appropriate areas.
• Train co workers on an as needed basis.
• Verifies complete and accurate patient information in registration.
• Enters physicians orders into Last Word or other systems, prepares daily schedules as appropriate.
• Schedules department procedures in systems used and relays exam preparations instructions as appropriate.
Assists the physician in documenting notes and in doing orders and prescriptions by setting them up in the Electronic Medical Record. All documents, prescriptions, and orders will be pended to the physician to review, edit, and sign as appropriate. -
• Completes patient tracking and record keeping in accordance with established protocols.
• Maintains appropriate records as needed.
• Participates in quality assurance and documentation activities through verifying and maintaining complete and accurate demographic data.
• Participates in corporate compliance activities in accordance with established institutional, state, and regulatory requirements.
• Act as the practice advocate for patients, physicians, visitors, and employees in regards to front desk information patient flow.
• Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields. Verify insurance/referral information on file in EPIC, or other systems used and identify those that need new updates.
• Act as liaison with clinical secretaries, nurses, credentialing staff, for practice issues and those issues affecting patient flow and registration.
• Collaborate with Practice Manager to develop on-going training for the Patient Service Representatives.
• Perform other duties as assigned.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we’re proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region’s adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you’ll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.