Patient Services & EHR Coordinator

Lower Elwha Klallam Tribe; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Part time

Job summary

Lower Elwha Klallam Tribe is seeking a part-time front desk assistant for the Elwha Health Clinic to support daily medical office operations, including appointment scheduling, patient registration, and eligibility verification.

The role requires strong customer service, accurate data entry into the EHR/PM system, phone coverage, and collaboration with physicians and staff while maintaining patient confidentiality.

Qualifications

• High School Diploma or equivalent.
• Medical Office experience preferred.
• Ability to read, write and type clear messages electronically and verbally.
• Knowledge of proper, safe use of current office equipment and software.

Responsibilities

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately take messages and convey information to the recipient.
• Obtain current patient information from established and new patients.
• Schedule appointments and reschedule as needed.
• Scan information into the Electronic Health Record (EHR).
• Detect and label medical documents and ensure proper filing.
• Accurately enter/update patient information in the practice management system.
• Assist patients with completing paperwork when necessary.
• Verify insurance eligibility and determine payment type.
• Check in patients and note arrivals in the EHR.
• Pre-screen medical/dental records and ensure accuracy.
• Print schedules for upcoming appointments.
• Obtain necessary authorizations and update demographics in the system.
• Identify patients by DOB and name in RPMS, BMW scheduler or EHR.
• Assist with No Show policy and document accordingly.
• Import registration documents into the EHR.
• Pre-screen add-on appointments.
• Answer phones promptly and courteously.
• Communicate professionally with customers.
• Respond per protocol to emergencies and threats.
• Protect patient confidentiality per HIPAA and policy.

Skills

Customer service

Communication

Typing

Office equipment

Education

High School Diploma

Tools

RPMS

EHR

Practice management system

Job description

Lower Elwha Klallam Tribe is seeking a part-time front desk assistant for the Elwha Health Clinic to support daily medical office operations, including appointment scheduling, patient registration, and eligibility verification.

The role requires strong customer service, accurate data entry into the EHR/PM system, phone coverage, and collaboration with physicians and staff while maintaining patient confidentiality.