Part Time Patient Services Representative

Lower Elwha Klallam Tribe; Washington (District of Columbia); On-site; USD 22,000 - 33,000; Part time

Job summary

Lower Elwha Klallam Tribe is seeking a part-time front desk assistant for the Elwha Health Clinic to support daily medical office operations, including appointment scheduling, patient registration, and eligibility verification.

The role requires strong customer service, accurate data entry into the EHR/PM system, phone coverage, and collaboration with physicians and staff while maintaining patient confidentiality.

Qualifications

• High School Diploma or equivalent.
• Medical Office experience preferred.
• Ability to read, write and type clear messages electronically and verbally.
• Knowledge of proper, safe use of current office equipment and software.

Responsibilities

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately take messages and convey information to the recipient.
• Obtain current patient information from established and new patients.
• Schedule appointments and reschedule as needed.
• Scan information into the Electronic Health Record (EHR).
• Detect and label medical documents and ensure proper filing.
• Accurately enter/update patient information in the practice management system.
• Assist patients with completing paperwork when necessary.
• Verify insurance eligibility and determine payment type.
• Check in patients and note arrivals in the EHR.
• Pre-screen medical/dental records and ensure accuracy.
• Print schedules for upcoming appointments.
• Obtain necessary authorizations and update demographics in the system.
• Identify patients by DOB and name in RPMS, BMW scheduler or EHR.
• Assist with No Show policy and document accordingly.
• Import registration documents into the EHR.
• Pre-screen add-on appointments.
• Answer phones promptly and courteously.
• Communicate professionally with customers.
• Respond per protocol to emergencies and threats.
• Protect patient confidentiality per HIPAA and policy.

Skills

Customer service

Communication

Typing

Office equipment

Education

High School Diploma

Tools

RPMS

EHR

Practice management system

Job description

OVERVIEW

Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

WORK LOCATION

Elwha Health Clinic

SUPERVISED BY

Medical Director

POSITION STATUS

Part-time (less than 29 hours week)

ESSENTIAL FUNCTION OF JOB

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately takes messages and conveys information to the recipient.
• Obtains current patient information from established and new patients.
• Schedules appointments and re-schedules appointments as needed.
• Scans information into Electronic Health Record (EHR).
• Categorizes, dates, and labels medical documents.
• Scans medical documents per protocol.
• Accurately enters/updates patient information in the practice management system.
• Assists patient with completing paperwork when necessary.
• Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.
• Check in patients and notes patient arrival in EHR.
• Accurately pre-screens medical/dental records.
• Prints schedules for upcoming appointments.
• Verifies insurance eligibility and obtains authorization for dates of service.
• Reviews Practice Management System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
• Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file.
• Accurately imports registration documents into patient's electronic health record.
• Performs prescreening process for add-on appointments.
• Answers telephone in a timely and polite manner.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations.
• Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
• Other duties as assigned within scope of work.

DESIRED QUALIFICATIONS

• Education/Training LevelHigh School Diploma or equivalent.
• Medical Office experience preferred.
• Communication SkillsAbility to effectively interact with physicians, patients and other staff members.
• Ability to effectively read, write and type clear messages electronically and verbally.
• Technology SkillsDemonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS

• Experience with working with Native American and other diverse communities.
• Experience with working with RPMS, Electronic Health Records or equivalent data-based systems.

PHYSICAL REQUIREMENTS

• Duties are performed in a generally comfortable environment.
• Prolonged standing or sitting may be involved.
• Lifting at least 25 lbs.
• Bending, squatting, stooping, reaching also involved.

WORKING CONDITIONS

Job duties are routine in nature, but situations may vary occasionally; policy and procedure provide direction for solving non-routine situations. Employees are expected to consult with management about any situation for which precedent does not exist. Job duties involve routine interaction with others, including aiding and limited direction. Contacts are generally cordial and non-confrontational. May be required to perform back up duties for fellow co-workers keeping within the scope of work.

As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.