Patient Services & Education Specialist

Lincare-085e31c; Moraine (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Lincare in Moraine, Ohio is seeking a customer service associate responsible for answering questions, resolving problems, and supporting physician-directed orders while ensuring compliance. You will handle inbound/outbound calls, document interactions, enter orders, verify demographics, and educate customers about products and services, contributing to quality patient care and accurate recordkeeping.

Strong communication, attention to detail, and the ability to work with minimal supervision are

Qualifications

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Communication

Employee training

Dose calculations

Following instructions

Education

High School diploma or GED

Job description

Lincare in Moraine, Ohio is seeking a customer service associate responsible for answering questions, resolving problems, and supporting physician-directed orders while ensuring compliance. You will handle inbound/outbound calls, document interactions, enter orders, verify demographics, and educate customers about products and services, contributing to quality patient care and accurate recordkeeping.

Strong communication, attention to detail, and the ability to work with minimal supervision are