Clinic Front Desk & Patient Experience Coordinator

bronsonhg; Battle Creek (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

Bronson Family Medicine in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) to join our team. This full-time role (40 hrs/wk) handles front-desk duties, patient check-in, scheduling, and greeting visitors with a professional, helpful demeanor.

You will work with MISYS/Tiger or other practice management software, manage insurance verifications, and maintain accurate records while protecting patient confidentiality.

Qualifications

• High school diploma or GED plus 3–6 months related experience.
• Experience with medical insurance highly preferred.
• Proficient keyboarding and computer skills; accurate filing and strong communication.

Responsibilities

• Answer phones and greet patients; schedule and check-in.
• Prepare and file records; direct calls and inquiries.
• Use MISYS/Tiger or other practice management system.
• Verify insurance and collect co-pays.
• Maintain patient confidentiality and accurate records.
• Coordinate appointments, tests and referrals per provider.

Skills

Customer service

Professional communication

Keyboarding

File management

Confidentiality

Math skills

Verbal communication

Education

High school diploma or GED

Tools

MISYS/Tiger

Medic

Practice management system

Job description

Bronson Family Medicine in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) to join our team. This full-time role (40 hrs/wk) handles front-desk duties, patient check-in, scheduling, and greeting visitors with a professional, helpful demeanor.

You will work with MISYS/Tiger or other practice management software, manage insurance verifications, and maintain accurate records while protecting patient confidentiality.