Dynamic Clinic Receptionist & Patient Services Coordinator

Bronson Healthcare; Battle Creek (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bronson Family Medicine – Helmer Rd. in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) in full-time hours.

You will greet patients, answer phones, verify insurance and demographics, schedule appointments, and manage patient records with confidentiality in a busy primary care setting. The role emphasizes accuracy in data entry, strong math skills for co-pays, and excellent customer service to support a positive patient experience.

Qualifications

• High school diploma or GED required.
• 3–6 months of related experience preferred.
• Previous experience with medical insurance highly preferred.
• Excellent customer service and professional communication skills.
• Proficient in organizing, filing, and prioritizing multiple tasks.

Responsibilities

• Register patients and verify demographic and insurance information.
• Collect co-payments and post charges in the practice management system.
• Schedule appointments, tests, and referrals per office preferences.
• Answer phones, route calls, and relay information per service standards.
• Maintain patient records and confidentiality.
• Perform light clerical duties (mail, filing, supplies).

Skills

Keyboarding & computer skills

Professional communication

Customer service

Confidentiality & discretion

Education

High school diploma or GED

Tools

MISYS/Tiger system

Job description

Bronson Family Medicine – Helmer Rd. in Battle Creek is seeking a Practice Support Assistant (Clinic Receptionist) in full-time hours.

You will greet patients, answer phones, verify insurance and demographics, schedule appointments, and manage patient records with confidentiality in a busy primary care setting. The role emphasizes accuracy in data entry, strong math skills for co-pays, and excellent customer service to support a positive patient experience.