Patient Services Coordinator: Scheduling & Front Desk

Olympic Sports & Spine; Puyallup (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries

Excellent benefits

Job summary

Olympic Sports & Spine in Puyallup is seeking a full-time, proactive PSR to join our busy clinic on 112th St. This role focuses on patient services such as phone calls, scheduling, insurance verification, follow-up, maintaining charts, and front desk duties.

You will manage high-volume scheduling, verify authorizations, balance cash daily, prepare daily reports, and coordinate with billing and treating staff.

Qualifications

• Knowledge of insurance verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Responsibilities

• Process all activities related to OSS’s patient services, including phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
• Manage all aspects of high-volume patient scheduling: verify insurance and obtain authorizations, maintain charts, collect payments and balance cash nightly, print reports, and maintain daily logs.
• Pull charts for next day’s appointments and make reminder calls; collaborate with billing and treating staff to resolve patient matters.
• Open and sort mail daily and participate in educational activities and monthly staff meetings.

Skills

Insurance verification

Computer proficiency

Office procedures

Phone system operation

Communication skills

Reading and following instructions

Organization and attention to detail

Education

High School diploma or equivalent

Tools

Outlook

Job description

Olympic Sports & Spine in Puyallup is seeking a full-time, proactive PSR to join our busy clinic on 112th St. This role focuses on patient services such as phone calls, scheduling, insurance verification, follow-up, maintaining charts, and front desk duties.

You will manage high-volume scheduling, verify authorizations, balance cash daily, prepare daily reports, and coordinate with billing and treating staff.