Patient Services Coordinator - Scheduling & Front Desk

Central Dermatology Center, PA; Durham (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Central Dermatology Center in Durham, NC is seeking a friendly Front Support Clerk to join our Patient Service Center. You will handle incoming appointment calls, provide courteous service, and support a fast-paced specialty practice.

The ideal candidate has at least one year of customer service experience, excellent phone etiquette, basic word processing and computer skills, and familiarity with medical terminology.

Qualifications

• Minimum of one year work experience in a customer service setting.
• Prior experience in a Medical, Dental or other Healthcare Practice is highly preferred.
• Must have excellent phone etiquette to handle multiple calls at a time and route them appropriately.

Responsibilities

• Take all incoming appointment calls providing accurate answers with excellent customer service.
• Ability to effectively respond to and prioritize calls from patients to ensure appropriate and timely scheduling.
• Schedule appointments accurately for busy 20+ provider specialty practice.
• Guide and transfer callers appropriately to various locations and departments efficiently.
• Obtain and enter patient demographics accurately.
• Obtain and verify insurance information.
• Maintain the strictest confidentiality; adhering to all HIPAA guidelines/regulations.

Skills

Customer service

Phone etiquette

Multitasking

Medical terminology

Education

High School diploma

Tools

Word processing

Computer literacy

Job description

Central Dermatology Center in Durham, NC is seeking a friendly Front Support Clerk to join our Patient Service Center. You will handle incoming appointment calls, provide courteous service, and support a fast-paced specialty practice.

The ideal candidate has at least one year of customer service experience, excellent phone etiquette, basic word processing and computer skills, and familiarity with medical terminology.