Patient Service Specialist - Front Desk & Care Coordination

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to support daily clinic operations at Duke Primary Care in Durham. The role involves patient check-in/out, appointment scheduling, payment processing, and delivering friendly, efficient service to patients and families.

Responsibilities include preparing for visits, managing records, coordinating referrals, and ensuring accurate Maestro Care entries. A high school diploma and strong customer service skills are required; experience in healthcare

Qualifications

• Knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Experience coordinating multiple tasks and providing patient service, minimum one year.
• Knowledge of medical terminology and telephone etiquette.

Responsibilities

• Coordinate and perform administrative tasks to support daily clinic operations.
• Verify patient identification, manage check-in/check-out, and post charges.
• Handle cash transactions and schedule patient appointments.
• Deliver exceptional customer service and manage messages and referrals.
• Prepare for visits, review next-day patients, and enter pre-visit orders.
• Check-in patients, update Maestro Care, and collect co-payments.
• Distribute insurance cards, coordinate labs/procedures, and maintain records.

Skills

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health is seeking a Patient Service Associate to support daily clinic operations at Duke Primary Care in Durham. The role involves patient check-in/out, appointment scheduling, payment processing, and delivering friendly, efficient service to patients and families.

Responsibilities include preparing for visits, managing records, coordinating referrals, and ensuring accurate Maestro Care entries. A high school diploma and strong customer service skills are required; experience in healthcare