Patient Services Coordinator: Scheduling & Front Desk

CH01 CHE Fresenius Medical Care (Schweiz) AG; Augusta (GA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Fresenius Medical Care is seeking a Patient Services Coordinator to manage scheduling, pre-procedure activities, and medical records. The role greets patients, collects insurance information, and supports the admissions and billing processes to maintain accurate records.

Responsibilities include coordinating transportation when needed, verifying insurance, and ensuring timely data entry. The position requires strong communication skills and the ability to multitask in a healthcare setting.

Qualifications

• Excellent communication skills, verbal and written.
• Ability to handle several tasks simultaneously.
• Familiarity with medical records and billing processes is a plus.

Responsibilities

• Schedule and input all appointments in scheduling module.
• Ensure pre-procedure activities are scheduled or completed.
• Manage cancellations and additions per center parameters.
• Print patient schedules and pull charts daily.
• Facilitate admissions by greeting patients and collecting ID and insurance information.
• Assemble and maintain patient medical and financial records securely.
• Complete front-end billing/registration processes.
• Verify insurance and obtain prior authorizations as needed.
• Assist with patient transportation according to policy.
• Ensure proper signatures on charts/admissions per FMCNA policy.
• Scan and file documents accurately within 24 hours of visits.
• Communicate changes about procedures and insurance to internal parties and patient records.
• Perform daily encounter checks for reporting accuracy.
• Coordinate collection, processing, storage, retrieval, and distribution of medical records.
• Document logs of medical record releases.
• Provide information to research teams per policy.
• Oversee office materials, inventory, shipments, and deliveries.
• Other duties as assigned.

Skills

excellent communication

multitasking

customer service

Education

High School diploma or equivalent

Associates degree or higher preferred

Tools

Microsoft Office

Job description

Fresenius Medical Care is seeking a Patient Services Coordinator to manage scheduling, pre-procedure activities, and medical records. The role greets patients, collects insurance information, and supports the admissions and billing processes to maintain accurate records.

Responsibilities include coordinating transportation when needed, verifying insurance, and ensuring timely data entry. The position requires strong communication skills and the ability to multitask in a healthcare setting.