Patient Services Coordinator — Clinic Admin & Scheduling

Team Rehabilitation Physical Therapy; Royal Oak (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Equity opportunities

Monthly bonus

Generous PTO

Flexible scheduling

Continuing education assistance

Job summary

Team Rehab in Michigan is seeking a Patient Administrative Coordinator to be the first point of contact in our clinic. You will greet patients, verify appointments, and help with intake paperwork.

This role supports therapists and staff by coordinating schedules, handling insurance questions, updating EMR records, processing payments, and maintaining confidentiality. No prior experience required; HS diploma.

Qualifications

• High school diploma or equivalent required.
• Prior health-care experience not required; training provided.
• Strong communication and computer skills are a plus.

Responsibilities

• Greet patients and verify appointments; assist with paperwork.
• Maintain 360 communication among patients, physicians and staff; follow up as needed.
• Manage complex schedules and coordinate with therapists and staff to meet patient needs.
• Explain insurance benefits and obtain authorizations as required.
• Update EMR and billing records accurately; follow up for missing information.
• Collect copayments and process receipts in a timely, professional manner.
• Input data from in-house research for clinic performance analyses.
• Support clinic operations and maintain supplies and equipment.
• Respect patient privacy and confidentiality in all duties.

Skills

Verbal & written communication

Customer service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Job description

Team Rehab in Michigan is seeking a Patient Administrative Coordinator to be the first point of contact in our clinic. You will greet patients, verify appointments, and help with intake paperwork.

This role supports therapists and staff by coordinating schedules, handling insurance questions, updating EMR records, processing payments, and maintaining confidentiality. No prior experience required; HS diploma.