Patient Services Intermediate

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine’s Center for Reproductive Medicine at Bloomfield Hills is seeking an experienced Health Center Clerk/Administrator to support patients, families, physicians, and the multidisciplinary team. You will handle billing inquiries, verify codes, coordinate referrals, and assist with financial counseling in a busy clinic environment.

The role emphasizes patient service, complex scheduling, insurance verification, and familiarity with MiChart/Cadence in a hybrid work setting.

Qualifications

• High School Diploma or GED required.
• 3–4 years of experience.
• Excellent customer service and professional image.
• Strong interpersonal and organizational skills.
• Ability to multi-task and prioritize.
• Experience with medical billing or financial counseling for healthcare patients.
• Familiarity with medical terminology.
• Experience with scheduling complex procedures.

Responsibilities

• Take incoming calls related to billing questions.
• Verify discounts on charges and non-covered benefits.
• Verify billing diagnosis codes and send for review.
• Provide codes and costs of services.
• Review daily schedule for waivers, pre-pay or ABN discussions.
• Run Charge Reconciliation Report for correct billing codes.
• Obtain referrals and authorizations for visits and procedures.
• Call insurance to verify benefits and authorization requirements.
• Assist with charge entry and questions regarding charge entry.
• Prepare spreadsheets for Livestrong program and manage pricing.
• Serve as expert in UM employee benefits for IVF.
• Monitor work queues and patient balances.
• IN basket management.
• Clerical duties including scheduling and check-in/check-out.

Skills

Interpersonal skills

Organization skills

Communication skills

Active listening

Medical terminology

Scheduling experience

Medical billing

Financial counseling

Education

High School Diploma or GED

Tools

MiChart

Cadence

Cisco Finesse

MiChart queues

Job description

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills Patient Services Intermediate will provide support to patients, families, physicians, and other members of the multidisciplinary team. The Division of Reproductive Endocrinology and Infertility (REI) within the Department of Obstetrics and Gynecology at the University of Michigan Health System provides the highest level of patient care in areas related to human reproduction including female and male infertility, assisted reproductive technologies, reproductive surgery, endometriosis, uterine fibroids, polycystic ovary syndrome, developmental problems, and issues related to reproductive hormones.

Responsibilities*

• Take incoming calls that are related to billing questions for services received at CRM.
• Verify discount were applied to charges if non-covered benefits.
• Verify billing diagnosis code, send for review if appropriate.
• Provide codes and/or costs of services.
• Review Daily Schedule (DAR) for any patients who need to sign waivers (agreement to pay or ABN for Medicare), pre-pay or need to discuss financial concerns.
• Run Charge Reconciliation Report for the department to review past days? charges for correct billing codes and diagnosis codes.
• Obtain referrals and authorizations for office visits and procedure as appropriate.
• Call Insurance company to verify benefits and authorization requirements.
• Help with any charge entry and/or questions regarding charge entry (ART labs charges, HOV?s).
• Prepare spreadsheets for our Livestrong Program (Sharing Hope) Patients who can receive fertility preservation at a package price. Track the charges and once treatment is complete. send spreadsheet over to KMS to have the service charges reduced to the package price.
• Serve as an Expert in area of UM employee benefits for IVF
• Monitor work queues for edits, authorizations, or referral needs.
• Monitor patient accounts for outstanding balances and reinforce clinic financial policy.
• IN basket management.

Clerical 80%

• Provide clinical business process support in a busy Reproductive Endocrinology and Infertility Clinic.
• Provide excellent customer service to patients by facilitating business processes including scheduling appointments by phone and in person and performing check in and check out.
• Schedule various complex procedures and instruct patients in proper test preparation.
• Complete financial documents and collect payments from patients using established guidelines.
• Triage patient phone calls based on clinic policies.
• Verify insurance eligibility, ensure referral and other authorization requirements are met for optimal reimbursement.
• Provide general clinic clerical duties as assigned to include communicating via the electronic medical record.

Required Qualifications*

• High School Diploma or GED
• 3 - 4 years of experience
• The individual chosen will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff.
• Strong interpersonal and organization skills.
• Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.
• Must be able to work very well with others in a close team setting and be able to accept direction from multiple sources and prioritize tasks.
• Position requires individual to be flexible and exhibit professionalism in all interactions and communications.
• Strong and effective communication skills.
• Demonstrates active listening, written, verbal and information technology skills.
• Working knowledge of basic medical terminology.
• Position requires exceptional interpersonal skills.
• Financial counseling experience for healthcare patients.
• Familiarity with obtaining medical records or professional medical billing.
• Prior experience performing complex scheduling.

Desired Qualifications*

More than 3 years' experience in a medical office setting. Knowledge of medical insurances as they pertain to a specialty department. Previous prior authorization experience. Knowledge of University Policies and Procedures. Strongly prefer current or recent experience in a Michigan Medicine ambulatory care clinic setting and trained in Cadence, check-in and check-out within MiChart. Familiar with MiChart work queues. Comfortable using CISCO Finesse phone system.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and are subject to change at any time, throughout the course of employment. Learn more about the work modes .

Work Schedule

This is a 40hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays.This is a 40hour per week position and will have variable/flexible weekday daytime schedule determined by the clinic demand and include approximately 1 out of 5 scheduled Saturday and Sundays.

Work Locations

The University of Michigan Health Center for Reproductive Medicine at Bloomfield Hills.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.