Patient Access & Registration Specialist

Advocate Health; Oshkosh (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health in Oshkosh, WI is seeking a patient access representative to support front-desk operations and patient flow. You will be the first point of contact, registering patients, verifying demographic and insurance information, and collecting co-pays.

The role requires strong communication and attention to detail in a fast-paced healthcare setting. The ideal candidate will have a High School diploma, familiarity with EPIC EMR, and knowledge of insurance basics.

Qualifications

• Ability to work in a high stress area, multitask, and meet deadlines.
• Excellent customer service and communication skills.
• Knowledge of health insurance terminology and HIPAA.
• Proficiency with EPIC EMR and insurance verification tools.

Responsibilities

• Register patients and verify demographic and insurance information.
• Explain insurance coverage and discuss financial responsibility.
• Use EPIC EMR and verification tools to support patient care.
• Maintain confidentiality per HIPAA and assist with scheduling.
• Provide excellent customer service to patients and visitors.

Skills

Attention to detail

Customer service

Communication skills

HIPAA knowledge

Problem solving

Multitasking

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet browser

Phone technology

Job description

Advocate Health in Oshkosh, WI is seeking a patient access representative to support front-desk operations and patient flow. You will be the first point of contact, registering patients, verifying demographic and insurance information, and collecting co-pays.

The role requires strong communication and attention to detail in a fast-paced healthcare setting. The ideal candidate will have a High School diploma, familiarity with EPIC EMR, and knowledge of insurance basics.