Patient Services Coordinator — Registration & Billing (Day Shift)

Trinity Health Mid-Atlantic; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay benefits

Full benefits package

Retirement plan with employer match

Growth opportunities

Job summary

Trinity Health in Livonia, Michigan, is hiring a Patient Services Representative - Registration to support front desk operations, verify insurance information, obtain authorizations, and balance daily transactions. You will schedule appointments, collect co-pays, and ensure HIPAA compliance while navigating managed care requirements.

This is a full-time, day-shift role with a comprehensive benefits package.

Qualifications

• Education: High school diploma, GED, or equivalent combination of experience and education.
• Experience: 1–2 years in a physician office setting performing comparable duties.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with a computerized patient management system preferred.
• Experience with online third-party payor systems preferred.

Responsibilities

• Check patients in for a variety of appointment types following proper guidelines.
• Scan insurance/photo ID and update annual Acknowledgement Form.
• Maintain proper patient demographics in the EPR/EPM.
• Maintain proper information on insurance par lists.
• Know when an insurance authorization is needed and where to obtain it.
• Schedule/reschedule all types of appointments with necessary information.
• Comply with HIPAA regulations at all times.
• Collect patient co-pays and balances, posting to the patient’s account.
• Perform daily batch and maintain cash box.
• Check patients out and ensure future appointments are met.
• Balance financial collections daily.
• Answer and process telephone calls using a mult-line system.
• Process physicians consult and referral calls for providers.
• Distribute incoming faxes to the appropriate department.

Skills

Patient registration

HIPAA compliance

Managed care knowledge

Third-party payers knowledge

Electronic patient management system

Online payor systems

Education

High school diploma, GED, or equivalent

Tools

Computerized patient management system

Job description

Trinity Health in Livonia, Michigan, is hiring a Patient Services Representative - Registration to support front desk operations, verify insurance information, obtain authorizations, and balance daily transactions. You will schedule appointments, collect co-pays, and ensure HIPAA compliance while navigating managed care requirements.

This is a full-time, day-shift role with a comprehensive benefits package.