Patient Services Representative - Call Center

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation/ DailyPay

Benefits effective Day One

Full benefits package: Medical, Dental

Retirement with employer match

Tuition Reimbursement

Growth opportunities

Job summary

Trinity Health Michigan is seeking a Patient Services Representative - Call Center in Ann Arbor. Under supervision, you will register patients, collect insurance information, obtain authorizations, verify benefits, and balance daily transactions.

You will schedule appointments, handle HIPAA compliance, collect co-pays, and support multiple departments. The role requires 1–2 years in a physician office, familiarity with managed care, and strong customer service in a call center setting.

Qualifications

• High school diploma, GED, or equivalent.
• 1–2 years of experience in physician office setting performing comparable duties.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with online third-party payor systems preferred.

Responsibilities

• Checks patients in for a variety of appointment types following proper guidelines.
• Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists and authorization requirements.
• Schedules/reschedules all types of appointments with proper information.
• Ensures HIPAA compliance at all times.
• Collects patient co-pays and balances, posts to accounts, explains as needed.
• Balances daily transactions and cash deposits.

Skills

Verbal communication

Typing 35 wpm

Attention to detail

Education

High school diploma or GED

Tools

EPR/EPM system

Multi-line phone system

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Patient Services Representative - Call Center

Department:

Michigan Heart

Location:

Trintiy Health Ann Arbor

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose:

Under general supervision, performs various duties including but not limited to registration of patients, obtains insurance information, identifies the need for and obtains authorizations and re-certifications from insurance carriers and physician offices. Verifies assignments of patient benefits, co-pays and self- responsible portion of charges and collects same. Balances daily transactions at the close of each day and handles cash deposits according to established procedures. Schedules patient appointments as directed by physicians. Must be knowledgeable of managed care plans and the associated plan requirements.

Status Available:

Full-time, 40 hours/week

Shift Available:

Days, 8:00-4:30 / 8:30-5:00

Schedule:

Monday-Friday

Required Qualifications:

Education:

• High school diploma, GED, or equivalent combination of experience and education.

Experience:

• One to two years' experience in physician office setting performing comparable duties.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with a computerized patient management system preferred.
• Experience with online third-party payor systems preferred.

What you will do:

• Checks patients in for a variety of appointment types following proper guidelines. Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists. Knowledge of when an insurance authorization is needed and where to obtain it.
• Ability to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.
• Compliant with HIPAA regulations at all times.
• Collects patient co-pay and balances, posting correctly to patient's account. Able to explain to patients if necessary. Able to perform daily batch and maintain cash box.
• Checks patients out when necessary and ensuring that future appointments, procedures, labs, etc., are met.
• Balances financial collections each day.
• Answers and processes telephone calls using a multi-line phone system.
• Processes physicians consult and referral calls for providers.
• Responsible for processing/distributing incoming faxes to the appropriate department.

Physical and Mental Requirements and Working Conditions:

• Effective oral communication skills.
• Ability to type 35 w.p.m. and/or computer keyboard efficiency.
• Basic math skills required for counting/balancing money and charges.
• Must satisfactorily complete central offices' training.
• Ability to work under pressure and to consistently prioritize multiple tasks.
• Ability to concentrate and pay close attention to detail while performing tasks.
• Ability to demonstrate poise during stressful situations.

Visit Trinity Health Michigan to learn more about the benefits, culture, and career development opportunities available to you at Trinity Health Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.