Service Coordinator

PhysioKC Physical Therapy; Kansas City (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

PhysioKC Physical Therapy is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and assist with daily clinic tasks. You will handle basic intake, insurance details, and chart updates, contributing to a smooth, patient-centered experience.

You will work closely with the front desk, clinicians, and leadership to maintain schedules and paperwork while following clinic procedures and using standard office software.

Qualifications

• High school diploma or equivalent.
• Basic reading, writing, and computer skills.
• Willingness to learn new information.
• Simple problem-solving and common-sense thinking.
• Ability to work well with others.
• Helpful and service-minded attitude.
• Basic time-management and organization.
• Comfort using or learning basic office equipment.

Responsibilities

• Schedule and confirm patient appointments and assist with basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Assist with simple billing, payment, or insurance forms.
• Help with light cleaning tasks and keep common areas tidy.
• Wash, fold, and restock clinic laundry as needed.
• Assist with training rehabilitation technicians on front office tasks at home location.

Skills

Communication

Computer skills

Willingness to learn

Problem solving

Team player

Customer service

Time management

Office equipment familiarity

Education

High school diploma

Tools

EMR system

Microsoft Windows

Microsoft Office

Phone system

Printer/Scanner/Fax

Job description

PhysioKC is a locally owned outpatient physical therapy company. We focus on giving high-quality, one-on-one care to our patients. Our clinics are run by experienced clinicians, and we value teamwork, strong communication, and great patient relationships. We have well-supported clinics throughout the Midwest and Mountain West.

Job Summary

We are looking for a friendly and organized service coordinator who enjoys helping people. In this role, you will welcome patients, schedule appointments, and help with the daily tasks that keep the clinic running smoothly. You will use basic medical terms and follow clinic procedures while helping with scheduling, billing, and updating charts, forms, and other paperwork. Your work helps create a positive, patient-centered experience.

Education and Experience

High school diploma or equivalent.

Skills

• Good communication and listening
• Basic reading, writing, and computer skills
• Willingness to learn new information
• Simple problem-solving and common-sense thinking
• Ability to work well with others
• Helpful and service-minded attitude
• Basic time-management and organization
• Comfort using or learning basic office equipment

Work Context

Communication

You will talk with patients, families, clinic staff, and outside providers to schedule appointments, answer questions, and share information.

Role Relationships

You will work closely with the front desk team, physical therapists, rehab techs, and clinic leadership. Most communication happens inside the clinic, with occasional calls to outside offices or insurance companies.

Responsibility for Others

You help support patient care by keeping schedules accurate, paperwork organized, and communication clear. You do not supervise staff.

Conflictual Contact

Low. You may sometimes speak with upset or worried patients about scheduling or paperwork, but serious conflict is rare.

Work Setting

Indoor outpatient clinic with a front desk area, treatment rooms, and shared office spaces.

Environmental Conditions

Standard indoor environment with climate control. Some travel by car to other locations will be required during training period.

Job Hazards

Low physical risk. You may stand, walk, or carry light items such as files or supplies.

Body Positioning

A mix of sitting, standing, and walking around the clinic, with occasional light lifting.

Work Attire

Business-casual or professional athleisure that fits a healthcare setting.

Impact of Decisions

Correct scheduling and documentation help keep the clinic running smoothly and improve the patient experience. Mistakes may cause delays or billing issues.

Routine versus Challenging Work

Most tasks are routine, but you may occasionally face challenges with scheduling, communication, or solving small problems.

Pace and Scheduling

The pace is steady, with frequent interruptions and shifting priorities. Good time management helps balance phone calls, scheduling, check-ins, and other tasks.

Primary Job Duties

• Schedule and confirm patient appointments and help with basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Assist with simple billing, payment, or insurance forms.
• Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
• Wash, fold, and restock clinic laundry as needed.
• Assist with training rehabilitation technicians on front office tasks at home location.

Tools and Technology

• EMR system
• Microsoft Windows
• Microsoft Office (Teams, SharePoint, Outlook, Word, Excel)
• Phone system
• Printer, scanner, and fax machine