Patient Experience Scheduler

PX Therapy Group LLC; Leawood (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

PhysioKC in Leawood, KS is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and handle daily clinic tasks. You will use basic medical terminology and follow clinic procedures while assisting with scheduling, billing, and updating charts and forms, contributing to a positive patient-centered experience.

Your responsibilities include answering phones, collecting insurance details, coordinating front desk activities with clinicians, and ensuring smooth

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to operate basic office equipment and software.
• Willingness to learn and adapt to clinic procedures.
• Basic computer literacy.
• Team player with strong interpersonal skills.

Responsibilities

• Schedule and confirm patient appointments and help with basic intake or insurance details.
• Answer phone calls, take messages, and communicate with patients and staff.
• Greet visitors and direct them to the correct person or area.
• Update patient charts and handle routine paperwork.
• Use office software and equipment to complete daily tasks.
• Send or receive documents like forms or medical records.
• Help keep office supplies stocked and organized.
• Assist with simple billing, payment, or insurance forms.
• Help with light cleaning tasks, such as wiping surfaces and keeping common areas tidy.
• Wash, fold, and restock clinic laundry as needed.
• Assist with training rehabilitation technicians on front office tasks at home location.

Skills

Communication

Listening

Reading & writing

Computer skills

Willingness to learn

Problem solving

Teamwork

Time management

Organization

Office equipment

Education

High school diploma

Tools

EMR system

Windows OS

MS Office Suite

Phone system

Printer

Scanner

Fax machine

Job description

PhysioKC in Leawood, KS is seeking a friendly, organized service coordinator to welcome patients, schedule appointments, and handle daily clinic tasks. You will use basic medical terminology and follow clinic procedures while assisting with scheduling, billing, and updating charts and forms, contributing to a positive patient-centered experience.

Your responsibilities include answering phones, collecting insurance details, coordinating front desk activities with clinicians, and ensuring smooth