Patient Services Coordinator - Orthopedic Front Desk

Southeast Orthopedic Specialists, LLC; Jacksonville (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Health & Welfare Benefits

Monthly stipend for ancillary benefits

HSA with company match

401k with company match after 6 months

Employee Assistance Program 24/7

Paid Time Off & Paid Holidays

Job summary

Southeast Orthopedic Specialists, LLC is hiring a Front Office Representative for our Riverside Clinic in Jacksonville, FL. The role focuses on patient reception, appointment scheduling, and accurate collection of demographics and insurance information.

Responsibilities include guiding patients through forms, confirming insurance coverage, collecting payments, and maintaining confidentiality in a fast-paced front office environment.

Qualifications

• Proven customer service experience in a front-office role.
• Strong communication and interpersonal skills.
• Ability to build rapport with patients and staff.

Responsibilities

• Greet and acknowledge patients promptly.
• Instruct patients on forms and collect demographic/insurance information.
• Verify insurance and document accurate patient information.
• Collect co-pays and past-due balances; explain billing matters.
• Schedule appointments and manage patient flow; maintain confidentiality.
• Maintain front-office organization and cash drawer accuracy.

Skills

Customer service

Effective communication

Relationship building

Education

High School Diploma/GED

Job description

Southeast Orthopedic Specialists, LLC is hiring a Front Office Representative for our Riverside Clinic in Jacksonville, FL. The role focuses on patient reception, appointment scheduling, and accurate collection of demographics and insurance information.

Responsibilities include guiding patients through forms, confirming insurance coverage, collecting payments, and maintaining confidentiality in a fast-paced front office environment.