Orthopedic Front Desk & Patient Services Specialist

HOPCo; Florida; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Monthly stipend for ancillary benefits

HSA with company match

401k after 6 months with company match

Employee Assistance Program

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Front Office Representative to deliver courteous patient reception, schedule appointments, collect demographics and payments.

The role requires a high school diploma, strong communication, confidentiality, and the ability to explain billing matters. This is a full-time position with a robust benefits package including health, retirement, and EAP provisions.

Qualifications

• Strong customer service skills and knowledge of front desk operations.
• Clear communication with patients, staff and physicians.
• Ability to maintain patient confidentiality and handle sensitive information.

Responsibilities

• Greet patients promptly and professionally.
• Collect demographic, insurance and payment information and ensure accuracy.
• Verify insurance and obtain required documents; schedule follow-ups.
• Maintain cash drawer and balance daily receipts.
• Explain billing and insurance details to patients and caregivers.
• Keep front office organized and confidential; support clinical staff as needed.

Skills

Customer service

Effective communication

Interpersonal skills

Education

High school diploma or GED

Job description

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Front Office Representative to deliver courteous patient reception, schedule appointments, collect demographics and payments.

The role requires a high school diploma, strong communication, confidentiality, and the ability to explain billing matters. This is a full-time position with a robust benefits package including health, retirement, and EAP provisions.