Patient Services Coordinator - Medical Receptionist

uoflhealth; Louisville (KY); On-site; USD 32,000 - 36,000; Full time

Job summary

UofL Health in Louisville, KY seeks a receptionist to greet patients, schedule appointments, and maintain records. The role emphasizes strong customer service and professional phone etiquette in a high-volume clinical setting.

Requirements include a High School Diploma or GED, and approximately one year of healthcare experience is preferred. Ability to communicate effectively and protect patient privacy is essential.

Qualifications

• High School Diploma or GED required.
• One year healthcare experience preferred.
• Excellent customer service and communication skills.
• Professional phone etiquette and clear verbal/written communication.
• Proficient with basic computer skills.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete, if not assist patient in completing.
• Address patients questions or needs.
• Review MD visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders).
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at completion of visit.
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization.

Skills

Customer service

Communication skills

Phone etiquette

Education

High school diploma or GED

Job description

UofL Health in Louisville, KY seeks a receptionist to greet patients, schedule appointments, and maintain records. The role emphasizes strong customer service and professional phone etiquette in a high-volume clinical setting.

Requirements include a High School Diploma or GED, and approximately one year of healthcare experience is preferred. Ability to communicate effectively and protect patient privacy is essential.