Patient Services Coordinator – Medical Office (Full-Time)

NorthShore University HealthSystem; Wheeling Township (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to PromoteProfessional

Various Medical, Dental, and Vision

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Job summary

Endeavor Health is hiring a Medical Office Receptionist at our Arlington Heights site to support reception, scheduling, and patient services. The role requires greeting patients, handling calls, registering new patients, scheduling, collecting co-pays, and coordinating with other departments to ensure smooth operations.

The position is full-time (40 hours/week) with hours from 8:30 AM to 5:00 PM, Monday through Friday, and some travel between locations may be required to meet operational needs.

Qualifications

• One year of customer service work experience or interaction with the public.
• Knowledge of medical terminology preferred.
• Proficient computer skills.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.
• Adheres to all NCH standards, policies and procedures.

Skills

Customer service experience

Medical terminology

Computer skills

Education

High school diploma or GED

Job description

Endeavor Health is hiring a Medical Office Receptionist at our Arlington Heights site to support reception, scheduling, and patient services. The role requires greeting patients, handling calls, registering new patients, scheduling, collecting co-pays, and coordinating with other departments to ensure smooth operations.

The position is full-time (40 hours/week) with hours from 8:30 AM to 5:00 PM, Monday through Friday, and some travel between locations may be required to meet operational needs.