Patient Services Coordinator (Medical Office)

Endeavor Health; Arlington Heights (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition Reimbursement

Free Parking

Wellness Program

Retirement options with company match

Paid Time Off and Holiday Pay

Job summary

Endeavor Health is hiring a Medical Office Receptionist in Arlington Heights, IL. The role involves greeting patients, scheduling, registering new patients, collecting co-pays, and assisting with office workflow across multiple locations.

Hours are Monday–Friday, 8:30 AM–5:00 PM, with occasional travel and flexible hours to meet operations. Prior customer service and comfort with medical terminology are preferred. A high school diploma is expected.

Qualifications

• One year of customer service work experience or interaction with the public required.
• Knowledge of medical terminology preferred.
• Proficient computer skills.

Responsibilities

• Reports to the Site Supervisor; provides office support including reception, scheduling, and patient assistance to ensure high-quality patient service.
• Greets patients and visitors, ensuring congenial and hospitable service.
• Directs patients to appropriate departments or resources; notifies relevant staff of arrivals.
• Registers new patients and schedules/ reschedules appointments; follows up on cancellations.
• Collects co-pays and balances; books follow-up appointments as needed.
• Responds to patient questions per organizational policies; may communicate with other departments to resolve issues.

Skills

Customer service

Communication

Computer skills

Education

High school diploma

Tools

Office software

Job description

Endeavor Health is hiring a Medical Office Receptionist in Arlington Heights, IL. The role involves greeting patients, scheduling, registering new patients, collecting co-pays, and assisting with office workflow across multiple locations.

Hours are Monday–Friday, 8:30 AM–5:00 PM, with occasional travel and flexible hours to meet operations. Prior customer service and comfort with medical terminology are preferred. A high school diploma is expected.