Patient Front Desk Specialist - Medical Office

NorthShore University HealthSystem; Wheeling Township (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Growth

Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Visa Sponsorship Available (Nursing &/

Lab roles)

Job summary

Endeavor Health’s Arlington Heights location is seeking a Medical Office Receptionist to greet patients, schedule appointments, collect co-pays, and support the front desk operations. Position is full-time with rotating hours and occasional travel to other locations.

Ideal candidates have a high school diploma or GED and at least one year in customer service, with preferred knowledge of medical terminology. Strong computer skills are required.

Qualifications

• High school diploma or GED required.
• One year of customer service experience or interaction with the public required.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services. Reschedules appointments and follows up on cancelled and missed appointments.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.
• Adheres to all NCH standards, policies and procedures.

Skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

Endeavor Health’s Arlington Heights location is seeking a Medical Office Receptionist to greet patients, schedule appointments, collect co-pays, and support the front desk operations. Position is full-time with rotating hours and occasional travel to other locations.

Ideal candidates have a high school diploma or GED and at least one year in customer service, with preferred knowledge of medical terminology. Strong computer skills are required.