Patient Services & Front Desk Coordinator

NorthShore University HealthSystem; Palatine (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career Pathways to Promote Profession…

Free Parking

Health Savings Account Options

Paid Time Off and Holiday Pay

Job summary

Endeavor Health in Palatine is seeking a Medical Office Receptionist to greet patients, collect co-pays, and schedule appointments. The role is full-time, 40 hours per week, with hours Monday through Friday 7am‑5pm and rotating Saturday mornings.

The position emphasizes friendly customer service and accurate demographic and eligibility data. Applicants should have a high school diploma or GED and at least one year of customer service experience; proficient computer skills are required.

Qualifications

• Education: High school diploma or GED.
• Experience: One year of customer service work experience.
• Unique skills: Proficient computer skills.

Responsibilities

• Greets incoming patients and visitors at various points of service within the facility providing congenial and hospitable customer service.
• Receives and forwards telephone calls and takes and relays messages per protocol.
• Registers new patients and schedules appointments for providers and services.
• Collects co pays and balances and makes follow up appointments as necessary.
• Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
• Performs various clerical duties as needed in assigned work areas.
• May assist with medical records and clinical personnel as needed.
• Maintains work and waiting areas in a neat and professional manner.
• May perform a variety of special projects as assigned.

Skills

Proficient computer skills

Education

High school diploma or GED

Job description

Endeavor Health in Palatine is seeking a Medical Office Receptionist to greet patients, collect co-pays, and schedule appointments. The role is full-time, 40 hours per week, with hours Monday through Friday 7am‑5pm and rotating Saturday mornings.

The position emphasizes friendly customer service and accurate demographic and eligibility data. Applicants should have a high school diploma or GED and at least one year of customer service experience; proficient computer skills are required.