Patient Services Coordinator — Medical Office

Dignity Health Medical Group; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients and manage front-desk operations within our Stockton clinics. You will handle calls, verify insurance, collect demographics, and schedule appointments using our electronic practice management system.

Ideal candidates bring strong customer service, empathy, and organizational skills, with six months in outpatient reception or similar setting. Bilingual abilities are a plus; remote work is not offered.

Qualifications

• Six months experience in outpatient setting as a Medical Office Receptionist or equivalent high-volume customer service role.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.

Responsibilities

• Greet patients, physicians and visitors and provide excellent customer service.
• Serve as primary phone contact for clinic calls and relay messages.
• Collect and update demographics and insurance information; verify health plan eligibility.
• Schedule appointments using an electronic practice management system; perform clerical duties as needed.
• Demonstrate empathy, professionalism and effective communication with patients and staff.

Skills

Customer service

Interpersonal skills

Communication skills

Active listening

Empathy

Education

High School diploma or equivalent

Tools

Practice management system

Job description

Dignity Health Medical Group is seeking a Medical Office Representative to greet patients and manage front-desk operations within our Stockton clinics. You will handle calls, verify insurance, collect demographics, and schedule appointments using our electronic practice management system.

Ideal candidates bring strong customer service, empathy, and organizational skills, with six months in outpatient reception or similar setting. Bilingual abilities are a plus; remote work is not offered.