Patient Services Coordinator, Medical Office

Johns Hopkins Medicine; Rockville (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan with employer

Paid Time off

Paid holidays

Tuition assistance

Refer a friend program

Health & Wellness programs

Job summary

Johns Hopkins Medicine is seeking a Medical Office Assistant for Johns Hopkins Community Physicians (JHCP). This full-time role supports patient services across our network, assisting with scheduling, refills, referrals, and messages for providers.

Ideal candidates have 2+ years in healthcare or customer service, with EPIC experience being helpful. Training for security access to the electronic medical record and related systems will be provided.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!
• Ability to successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.

Responsibilities

• Provide excellent customer service to our patients at JHCP.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Verify insurance and collect demographics.

Skills

Customer service

Scheduling

Phone calls

Insurance verification

Education

High School Diploma or GED

Tools

EPIC

Job description

Johns Hopkins Medicine is seeking a Medical Office Assistant for Johns Hopkins Community Physicians (JHCP). This full-time role supports patient services across our network, assisting with scheduling, refills, referrals, and messages for providers.

Ideal candidates have 2+ years in healthcare or customer service, with EPIC experience being helpful. Training for security access to the electronic medical record and related systems will be provided.