Bilingual Medical Office Assistant | Patient Services Pro

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Tuition Assistance

Refer a Friend Bonus

Wellness Programs

Job summary

Johns Hopkins Community Physicians in Baltimore, MD is seeking a friendly Medical Office Assistant to join our neighborhood team. You will greet patients, answer calls, schedule appointments, collect copays, and help with referrals while upholding our patient‑centered care standards.

You’ll work with EPIC and address insurance details, patient messages, and check‑in/out procedures. A High School Diploma or GED is required, with 2+ years in healthcare or customer service preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!

Responsibilities

• Provide excellent customer service to our patients at JHCP.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Verify insurance and collect demographics.

Skills

Customer service

Phone calls

Appointment scheduling

Insurance verification

Education

High School Diploma or GED

Tools

EPIC

Job description

Johns Hopkins Community Physicians in Baltimore, MD is seeking a friendly Medical Office Assistant to join our neighborhood team. You will greet patients, answer calls, schedule appointments, collect copays, and help with referrals while upholding our patient‑centered care standards.

You’ll work with EPIC and address insurance details, patient messages, and check‑in/out procedures. A High School Diploma or GED is required, with 2+ years in healthcare or customer service preferred.