Bilingual Medical Office Assistant I- EBMC Med/Peds

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Tuition Assistance

Refer a Friend Bonus

Wellness Programs

Job summary

Johns Hopkins Community Physicians in Baltimore, MD is seeking a friendly Medical Office Assistant to join our neighborhood team. You will greet patients, answer calls, schedule appointments, collect copays, and help with referrals while upholding our patient‑centered care standards.

You’ll work with EPIC and address insurance details, patient messages, and check‑in/out procedures. A High School Diploma or GED is required, with 2+ years in healthcare or customer service preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
• EPIC experience is very helpful!

Responsibilities

• Provide excellent customer service to our patients at JHCP.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Verify insurance and collect demographics.

Skills

Customer service

Phone calls

Appointment scheduling

Insurance verification

Education

High School Diploma or GED

Tools

EPIC

Job description

At Johns Hopkins Community Physicians (JHCP), we bring Johns Hopkins Medicine to our communities. With more than 40 locations throughout Maryland, Virginia, and Washington DC, we have opportunities for you to join our amazing team of healthcare professionals, right in your neighborhood. You don’t have to travel far to find your next great opportunity! Make it happen at Hopkins.

What awaits you:

• Great schedule! Full-time, 40 hours per week. Monday-Friday, 8am-5pm in Baltimore, MD. This office is located within East Baltimore Medical Center
• Medical, Dental, Vision Insurance.
• Retirement Savings Plan w/employer contribution
• Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Refer a friend to Johns Hopkins, opportunity to earn $$$
• Health & Wellness programs and more!

As a Medical Office Assistant for Johns Hopkins Community Physicians, you’ll:

• Provide excellent customer service to our patients at JHCP.
• Receive incoming and make outbound telephone calls to schedule appointments, process patient medication refills, process referrals, and take messages for the providers.
• Check patients in and out, collect copays, and respond to patient messages.
• Verify insurance and collect demographics.

What You’ll Need to be Successful:

• High School Diploma or GED required.
• 2+ years experience in healthcare or customer service preferred.
  • EPIC experience is very helpful!
• Ability to successfully pass all required training to obtain security access to perform role. Includes, but not limited to: Electronic medical record training, Insurance training-foundations, government and commercial.

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.