Medical Office Rep II

Dignity Health Medical Group; Spring Hill (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and manage front-desk communications. You will handle incoming calls, document demographics and insurance details, verify eligibility, and schedule appointments using the clinic’s management system.

You will perform clerical duties to support daily operations, strive for excellent patient service, and demonstrate empathy in every interaction with patients and providers.

Qualifications

• Six (6) months experience in outpatient setting as a Medical Office Receptionist preferred or equivalent in a high-volume customer service role.
• High School diploma or equivalent required.
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and ability to use computer equipment/software are required.

Responsibilities

• Greet patients and serve as primary phone contact for clinic.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and schedule appointments using the practice management system.
• Take accurate messages and support daily clinic operations and quality initiatives.

Skills

Customer service

Interpersonal skills

Organizational skills

Keyboarding

Computer skills

Medical terminology (preferred)

Education

High School diploma or equivalent

Tools

Electronic practice management system

ACD multi-line phone system

Job description

Job Summary and Responsibilities

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

• Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing Mercy Imaging Center this is (your name) how can I help you'
• Uses scripted closing at every interaction. 'Is there anything else I can do for you' Over the phone and as patients leave the clinic.

Job Requirements

Required:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment

Preferred:

• Familiarity with an electronic practice management system is preferred
• Experience with multi-line phones/ACD phones preferred Medical terminology preferred

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Sierra Nevada, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with four locations in Grass Valley, California. Along with our local affiliated Dignity Health hospital (Sierra Nevada Memorial Hospital), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, otolaryngology (ENT), hematology/oncology, cardiology, general surgery, urgent care, and women's health.

One Community. One Mission. One California