Patient Services Coordinator – Medical Office

UNC REX Healthcare; Mebane (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health Medical Group in Mebane, NC seeks a detail-oriented administrative professional to perform patient check-in/out, manage billing questions, and support revenue cycle tasks. This onsite role emphasizes accuracy, HIPAA compliance, and teamwork.

Responsibilities include data entry, insurance verification, appointment scheduling, and providing high-quality customer service to patients and families. Prior medical office experience is preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• No licensure or certification required.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Reading skills

Writing skills

Speaking to groups

Mathematical skills

Computer skills

Reasoning ability

Problem solving

Education

High school diploma or GED

Medical administrative assisting program

Job description

UNC Health Medical Group in Mebane, NC seeks a detail-oriented administrative professional to perform patient check-in/out, manage billing questions, and support revenue cycle tasks. This onsite role emphasizes accuracy, HIPAA compliance, and teamwork.

Responsibilities include data entry, insurance verification, appointment scheduling, and providing high-quality customer service to patients and families. Prior medical office experience is preferred.