Patient-First Medical Office Administrator

UNC Health; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Raleigh, NC is seeking an experienced front desk teammate for a long-term role in a primary care clinic. The position involves check-in/out procedures, processing financial information, and providing patient billing information.

Responsibilities include handling insurance verification, coding visits with ICD/CPT codes, balancing receipts, scheduling appointments, and supporting a safe, compliant, patient-friendly environment. Work is onsite in a Day Job schedule.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program.
• Previous experience in a medical office.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Administrative skills

Computer skills

HIPAA knowledge

Education

HS Diploma or GED

Job description

UNC Health in Raleigh, NC is seeking an experienced front desk teammate for a long-term role in a primary care clinic. The position involves check-in/out procedures, processing financial information, and providing patient billing information.

Responsibilities include handling insurance verification, coding visits with ICD/CPT codes, balancing receipts, scheduling appointments, and supporting a safe, compliant, patient-friendly environment. Work is onsite in a Day Job schedule.