Dental Front Desk & Admin Coordinator

Brockton Neighborhood Health Center Inc; Brockton (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Brockton Neighborhood Health Center Inc in Brockton, MA is seeking a Clinical Secretary to manage patient check-in/out in the dental area. You will register patients, schedule appointments, handle referrals, obtain prior authorizations, collect copays, and post encounters in the practice management system.

The role requires a flexible schedule with evenings and Saturdays, strong communication, confidentiality, and bilingual abilities to support a diverse patient base.

Qualifications

• Graduate of secretarial or dental assistant program preferred.
• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• Good communication skills and confidentiality are essential.

Responsibilities

• Answer calls, books appointments, and assists callers.
• Schedule initial and follow-up dental visits and referrals.
• Check-in and register patients; verify demographics and insurance.
• Enter encounters in the practice management system during check-out.
• Collect copays/deductibles and balance cash drawer daily.
• Serve as liaison between BNHC Dental Department and patients.
• Assist with patient correspondence and distribution of dental records.
• Provide interpreter support when needed.
• Maintain office equipment and supplies.

Skills

Bilingual

Communication skills

Telephone handling

Customer service

Time management

Education

High School diploma or equivalent

Secretarial or dental assistant program (preferred)

Tools

Practice management software

Job description

Brockton Neighborhood Health Center Inc in Brockton, MA is seeking a Clinical Secretary to manage patient check-in/out in the dental area. You will register patients, schedule appointments, handle referrals, obtain prior authorizations, collect copays, and post encounters in the practice management system.

The role requires a flexible schedule with evenings and Saturdays, strong communication, confidentiality, and bilingual abilities to support a diverse patient base.