Patient Access Services Coordinator

Beacon Health System; Kalamazoo (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Beacon Health System is seeking a Coordinator Access Services to support daily operations and department coverage in our Kalamazoo area. You will monitor call systems, respond to escalated requests, and assist with training materials and reporting to improve patient flow.

Candidates should have a high school diploma or equivalent and experience in medical offices, with knowledge of Allscripts or Cerner and basic office software. A professional, patient-centered approach is essential for success.

Qualifications

• Requires high school completion or equivalent with medical office experience preferred.
• Experience with ICD 10, CPT, and online insurance eligibility is a plus.
• Proficient in clinical and front office duties and medical office software.

Responsibilities

• Assist Supervisor/Manager with daily operations and department coverage.
• Monitor call systems, volumes, wait times, and documentation of calls.
• Respond to escalated internal and external requests with professional communication.
• Develop and distribute training materials, reports, and competency assessments.
• Collaborate with medical offices and hospital services to maintain workflow.

Skills

Communication skills

Analytical skills

Computer proficiency

Leadership skills

Organizational skills

Education

High school diploma or equivalent

Medical Assistant Program or equivalent experience

Tools

Allscripts

Cerner

Excel

Word

Outlook

Job description

Beacon Health System is seeking a Coordinator Access Services to support daily operations and department coverage in our Kalamazoo area. You will monitor call systems, respond to escalated requests, and assist with training materials and reporting to improve patient flow.

Candidates should have a high school diploma or equivalent and experience in medical offices, with knowledge of Allscripts or Cerner and basic office software. A professional, patient-centered approach is essential for success.