Patient Services Coordinator IV - Referral & Scheduling Pro

Novant Health; Salisbury (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Novant Health Rehabilitation Medicine – Salisbury is seeking a full-time Patient Services Coordinator IV to join our team in Salisbury, NC. You will manage referrals, schedule appointments, and coordinate care with providers, patients, and specialty offices.

The ideal candidate will have a high school diploma or GED, at least three years in a medical office, and strong knowledge of medical software including EPIC.

Qualifications

• Three years of experience in a medical office setting.
• Proficient with medical office software and EPIC.
• Familiarity with CPT and ICD-9-CM coding.
• Excellent verbal communication and confidentiality.
• Ability to manage changing priorities and work in a team.

Responsibilities

• Process incoming and outgoing referrals, ensuring accuracy of information and documentation.
• Manage referral work queues and follow up on referrals and requests.
• Schedule patient appointments and coordinate care with providers, patients, and specialty offices.
• Send, receive, and process faxes related to referrals, authorizations, and patient records.
• Answer incoming phone calls and route calls to the appropriate team members.

Skills

Communication skills

Organizational skills

Problem solving

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health Rehabilitation Medicine – Salisbury is seeking a full-time Patient Services Coordinator IV to join our team in Salisbury, NC. You will manage referrals, schedule appointments, and coordinate care with providers, patients, and specialty offices.

The ideal candidate will have a high school diploma or GED, at least three years in a medical office, and strong knowledge of medical software including EPIC.