Patient Services Coordinator III — Admin, Billing & Scheduling

Novant Health; Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

Career advancement opportunities

Tuition reimbursement and Future Fow a

Job summary

Novant Health Plastics & Reconstructive Surgery Asheville is seeking a Patient Services Coordinator III to accurately record patient demographics, insurance information, and charges, while scheduling appointments and supporting billing processes.

The role requires a high school diploma or GED, at least one year of medical office clerical experience, and strong communication skills to interact with diverse patients and teams.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting.
• Knowledge of medical office software for updating demographics, posting charges, copays and scheduling.
• Excellent verbal communication, confidentiality, and ability to adapt to changing priorities.

Responsibilities

• Welcome patients and enter demographic and insurance information accurately.
• Verify and update patient details; scan insurance cards and attach to medical record.
• Collect and post co-pays; reconcile payments daily.
• Schedule appointments based on provider availability and urgency of care.
• Manage Epic Work Queues and resolve denials and errors for timely charge capture.
• Assist patients with billing and insurance questions.

Skills

Verbal communication

Organization

Problem solving

Critical thinking

Team player

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health Plastics & Reconstructive Surgery Asheville is seeking a Patient Services Coordinator III to accurately record patient demographics, insurance information, and charges, while scheduling appointments and supporting billing processes.

The role requires a high school diploma or GED, at least one year of medical office clerical experience, and strong communication skills to interact with diverse patients and teams.