Care Coordination & Scheduling Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 59,600,000 - 89,401,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Family benefits

Retirement plans

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC, is seeking a Full-time Referral Coordinator for the 38815 Carolinas Rehabilitation clinic. You will manage patient referrals, obtain authorizations, explain insurance coverage, and coordinate procedures across departments, ensuring no care gaps.

Strong customer service and computer skills are essential for success in this fast-paced office setting. The role requires a high school diploma or GED, experience with medical records software, and knowledge of

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance coverage understanding

Computer literacy

Medical terminology

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, NC, is seeking a Full-time Referral Coordinator for the 38815 Carolinas Rehabilitation clinic. You will manage patient referrals, obtain authorizations, explain insurance coverage, and coordinate procedures across departments, ensuring no care gaps.

Strong customer service and computer skills are essential for success in this fast-paced office setting. The role requires a high school diploma or GED, experience with medical records software, and knowledge of