Patient Services Coordinator III - Providence OB/GYN

Novant Health; Charlotte (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day-one benefits

Tuition assistance

Paid time off

Parental leave

Retirement match

Well-being resources

Resumo da oferta

Novant Health is seeking an accommodating Front Desk/Medical Office Clerk to greet patients, verify demographics, collect copays, and support scheduling and registration processes. The role emphasizes accuracy, confidentiality, and teamwork within a busy medical office.

Ideal candidates will have a minimum of one year of clerical experience in a medical setting, strong communication skills, and proficiency with EPIC or equivalent medical office software. A High School Diploma or GED is required.

Qualificações

• High School Diploma or GED is required.
• One year of clerical experience in medical office setting is required.
• Other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software and EPIC systems is advantageous.
• Detailed knowledge of billing and payor requirements is beneficial.

Responsabilidades

• Provide front desk and patient registration support, welcoming patients and collecting balances accurately.
• Manage scheduling, check-in/check-out, and follow-up appointment coordination.
• Support revenue cycle activities, including charge review and denial resolution.
• Perform general clerical tasks and assist with clinic operations as needed.
• Promote a collaborative, patient-centered environment and maintain professional standards.

Conhecimentos

Patient registration

Communication

Teamwork

Confidentiality

Problem solving

Time management

Medical terminology

Formação académica

High School Diploma or GED

Ferramentas

EPIC

Descrição da oferta de emprego

What We Offer

At Novant Health, We offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

What You'll Do

• Provides exceptional front desk and patient registration support by welcoming patients professionally, verifying and updating demographic and insurance information, obtaining required documentation and signatures, and collecting copays or other patient balances accurately.
• Supports efficient patient flow through scheduling, check-in, and check-out functions, including follow-up appointment scheduling, insurance reverification, charge review, payment posting, daily close processes, and reconciliation of cash and other payments.
• Performs Epic work queue and revenue cycle support activities, including charge review, claim edits, follow-up, missing guarantor research, and denial correction to promote timely and accurate charge capture. Partners with providers, coders, and revenue cycle teams to resolve billing and insurance issues and responds professionally to related patient or staff inquiries.
• Provides general clerical and administrative support by answering telephones, routing calls, documenting messages, filing records, and assisting with other office support duties as needed. Cross-trains across administrative functions to maintain clinic operations and continuity.
• Promotes a collaborative, patient-centered environment through clear communication, teamwork, participation in meetings and process improvement efforts, and consistent demonstration of service excellence, professionalism, sound judgment, and organizational values.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.