Patient Services Coordinator III - Family Medicine

Novant Health; Monroe (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health in Monroe, NC is seeking an administrative clerk to record patient demographics, insurance data, charges and collections, and to schedule appointments. The role requires a High School Diploma or GED and at least one year of medical office clerical experience.

Proficiency with EPIC and medical billing knowledge is preferred. Excellent communication and confidentiality are essential, with ability to adapt to changing priorities and work as part of a team across administrative

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office required.
• Familiarity with EPIC and medical billing/coding basics.
• Proficient with medical office software and strong communication.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Record patient demographics and insurance information accurately.
• Process patient charges and collections in a timely manner.
• Schedule patient appointments and manage calendars.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Team player

Confidentiality

Organizational skills

Problem solving

Critical thinking

Interpersonal skills

Initiative

Medical terminology

EPIC knowledge

Payor billing knowledge

Medical office software

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

190935