Patient Representative

HCA Healthcare, Inc.; Kansas City (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Discounts for services

Job summary

HCA Healthcare, Inc. is seeking a Patient Representative to join CareNow, part of a nationwide network of healthcare services. The role focuses on timely patient check-ins, insurance verification, and delivering strong customer service across clinic operations.

Responsibilities include handling phone inquiries, ensuring accurate demographic data, following procedures, and maintaining daily balance integrity. The position emphasizes patient-centered care within a large healthcare network.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner and follows Web Check-in procedures.
• Answers clinic phone calls and provides information or routes questions.
• Verifies insurance timely and accurately.
• Ensures occupational client’s preference card is followed and occupational procedures.
• Reviews patient paperwork to ensure completeness and collects insurance/demographic information.
• Completes Daily Balance Checklist after each shift and documents all forms of payment.

Skills

Clinical experience

Customer service

Computer proficiency

Job description

This position is incentive eligible.

Do you have the career opportunities as a Patient Representative you want with your current employer? We have an exciting opportunity for you to join CareNow which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

What you will do in this role:

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

What Qualifications you will need:

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Benefits

CareNow, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

CareNow® urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nations leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If youre passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, wed love to meet you!

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do"- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.