Patient Services Coordinator III- Internal Medicine

Novant Health; Wilmington (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Novant Health is seeking a detail-oriented Patient Services Coordinator to join our Autumn Hall Primary Care team in Wilmington, NC. You’ll support patients from check-in to check-out and provide friendly, efficient administrative support to keep the clinic running smoothly.

The role handles demographics, insurance, scheduling, and billing questions, requiring a high school diploma, one year clerical medical office experience, EPIC systems knowledge, and strong communication.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office required; related experience may be considered.
• Proficient knowledge of medical office software for demographics, charges, copays, and scheduling.
• Excellent verbal communication and ability to handle changing priorities.
• Strong organizational, problem-solving, and critical-thinking skills required.
• Ability to interact with diverse individuals and maintain confidentiality.
• Ability to work as part of a team and show initiative.
• Basic medical terminology; EPIC systems experience; payor billing and coding awareness.
• Preferred: proficiency with all computer software used in the practice.

Responsibilities

• Welcome patients and provide friendly, professional service during check-in and check-out.
• Accurately collect and update patient demographics, insurance information, and required documentation.
• Schedule patient appointments accurately and efficiently to support access and clinic operations.
• Process patient charges, collect payments, and assist with related billing questions.

Skills

Customer service

Clerical work

Verbal communication

Organization

Problem solving

Confidentiality

Teamwork

Adaptability

Initiative

Medical terminology

Interpersonal skills

Coding knowledge

Education

High School Diploma or GED

Tools

EPIC systems

Billing software

Medical office software

Job description

What We Offer

Are you passionate about helping others and creating a positive patient experience? Novant Health is seeking a detail-oriented and customer-focused Patient Services Coordinator to join our Autumn Hall Primary Care team!

In this role, you’ll help ensure the clinic runs smoothly by supporting patients throughout their visit and providing friendly, efficient administrative support.

What You'll Do

• Welcome patients and provide friendly, professional service throughout the check-in and check-out process.

• Accurately collect and update patient demographics, insurance information, and other required documentation.

• Schedule patient appointments accurately and efficiently to support patient access and clinic operations.

• Process patient charges, collect payments, and assist with related billing questions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

199605