Patient Services Coordinator III

Novant Health; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Flexible schedule

Tuition support

Career advancement

Retirement match

Mental health resources

Job summary

Novant Health is seeking a Patient Services Coordinator III at the Glen Meade Center for Women's Health in Wilmington, NC. The role focuses on coordinating patient access, scheduling appointments, verifying insurance, and supporting clinical teams to ensure compassionate, seamless care.

Ideal candidates have at least one year of medical office clerical experience, strong communication, and proficiency with EPIC systems, with a focus on confidentiality and teamwork.

Qualifications

• High school diploma or GED required.
• 1 year of clerical experience in a medical office preferred.
• Proficient in medical office software and EPIC systems.

Responsibilities

• Oversees and coordinates patient access and administrative services.
• Schedules patient appointments accurately and in a timely manner.
• Verifies insurance coverage and obtains required authorizations.
• Resolves complex patient inquiries and supports clinical teams.
• Records and maintains patient demographics, insurance information, charges, and collections.
• Supports efficient daily operations and delivers excellent customer service.
• Cross-trains in multiple administrative support functions to ensure team coverage.

Skills

Appointment scheduling

Insurance verification

Customer service

Communication skills

Teamwork

Medical terminology

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Patient Services Coordinator III- Glen Meade Center for Women's Health

Join a collaborative healthcare team where every interaction makes a difference. As a Patient Services Coordinator III, you'll help create a seamless patient experience by coordinating appointments, managing patient inquiries, supporting daily operations, and working closely with clinical teams to ensure patients receive exceptional service and compassionate care while supporting your professional growth.

Why Choose Novant Health:

• Day-one medical, dental, and vision benefits
• Flexible scheduling and generous paid time off to support work-life balance
• Tuition support programs and career advancement opportunities, including specialty certifications
• 6% retirement match and competitive total rewards package
• Mental Health, well-being, telehealth, and therapy resources for you and your family

Facility: Glen Meade Center for Women's Health| Location: Wilmington, NC, Full-Time | Work Schedule: Monday- Friday 8am-5pm

What You’ll Do

• Oversees and coordinates patient access and administrative services.
• Schedules patient appointments accurately and in a timely manner.
• Manages patient referrals, verifies insurance coverage, and obtains required authorizations.
• Resolves complex patient inquiries and provides advanced support to patients and clinical teams.
• Records and maintains accurate patient demographics, insurance information, patient charges, and collections.
• Supports efficient daily operations and delivers excellent customer service.
• Cross-trains in multiple administrative support functions to ensure effective team coverage.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

197891